Question 1

How do I book a villa?

Accepted Answer

Book directly on our website via the Book Now button. Direct bookings come with our best-rate guarantee — no third-party fees.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit cards and international bank transfer. A deposit secures your reservation; the balance is due before arrival.

Question 3

Can I hold a date before paying?

Accepted Answer

Yes — we can place a courtesy hold for up to 48 hours while you confirm travel details.

Question 4

What is your cancellation policy?

Accepted Answer

Standard policy: full refund up to 60 days before arrival, 50% up to 30 days, non-refundable within 30 days. High-season and holiday bookings may have stricter terms shared at quote time.

Question 5

What time is check-in and check-out?

Accepted Answer

Check-in from 3:00 PM, check-out by 11:00 AM. Early arrival or late departure can be arranged subject to availability.

Question 6

Is breakfast included?

Accepted Answer

Yes. A fresh tropical breakfast is prepared by your villa chef each morning, included in the room rate.

Question 7

Do villas come with staff?

Accepted Answer

Every villa includes a private chef, housekeeper, and villa manager. Additional services (spa, babysitting, private driver) can be arranged on request.

Question 8

Is the pool private?

Accepted Answer

Yes — each villa has its own private pool. None are shared between properties.

Question 9

Are children welcome?

Accepted Answer

Absolutely. We can provide cots, high chairs, and connecting rooms in many villas. Let us know your family's ages when booking.

Question 10

Where exactly are the villas?

Accepted Answer

On the quiet northeast peninsula of Koh Samui — a private beachfront pocket roughly 20 minutes from Samui International Airport (USM).

Question 11

Do you arrange airport transfers?

Accepted Answer

Yes. Private air-conditioned transfers from Samui Airport can be added to your booking. We'll meet you at arrivals.

Question 12

Do I need a car?

Accepted Answer

No — but many guests enjoy renting a car or scooter to explore the island. We can arrange a private driver by the day instead.

Question 13

What's nearby?

Accepted Answer

Choeng Mon and Bophut beaches, Fisherman's Village, beach clubs, golf courses, and the boat pier for day trips to the Angthong Marine Park are all within easy reach.

Question 14

Is Wi-Fi available?

Accepted Answer

Yes — complimentary high-speed Wi-Fi throughout every villa.

Question 15

Can you organise events or weddings?

Accepted Answer

Yes. Several villas are ideal for intimate weddings, milestone birthdays, and private retreats. Contact us for a tailored proposal.

Question 16

Can I request specific groceries or a special menu?

Accepted Answer

Of course. Share dietary preferences and any wish-list items before arrival and your chef will have everything ready.

Question 17

Do you accept pets?

Accepted Answer

Pets are generally not permitted, but please ask — exceptions may be possible for longer stays.

Good to know

Booking & Payment

Your Stay

Location & Transfers

Amenities & Extras